Refund Policy

We stand behind every product we send. If something arrives damaged, defective, or wrong, we will put it right. This policy is aligned with the Bangladesh Consumer Rights Protection Act 2009, which gives customers the right to a return, replacement, or refund for goods that are faulty or do not match their description.

We accept returns in the following circumstances: the product arrived physically damaged; the product is defective or faulty; or you received the wrong item. These are the three conditions under which a valid claim can be raised with us. You must contact us within 3 days of receiving your order to be eligible.

We do not accept returns for the following reasons: change of mind; dislike of scent, texture, colour, or consistency; the product does not suit your skin; the seal or packaging has been broken or opened; or the 3-day reporting window has passed. As a personal care brand, hygiene and product integrity are non-negotiable. Once a product has been opened or used, we are unable to accept it back.

Email us at info@youandskin.com within 3 days of receiving your order. Include your order number, a clear description of the issue, and photo or video evidence of the fault or damage. Claims submitted without evidence, or after the 3-day window, will not be accepted.

All claims require: a clear photo or video showing the defect, damage, or wrong item; the original packaging in the condition it was received; and your original order invoice or confirmation email. We strongly recommend filming your unboxing. This protects you as a customer and allows us to resolve your claim as quickly as possible.

Once your claim is reviewed and approved, we will confirm via email. You are responsible for shipping the item back to us at your own cost. Please use a trackable courier service - we cannot be held responsible for items lost in transit. After receiving and inspecting the returned product, we will process your replacement or refund within 7 working days.

Where possible, we will send you a replacement of the same product at no additional cost. If the item is out of stock or a replacement cannot be arranged, we will issue a full refund to your original payment method. Refunds are processed within 7 working days of receiving the returned item. For bKash or Nagad payments, timelines may vary depending on your mobile banking provider.

To raise a return claim or ask about this policy, email info@youandskin.com with your order number. We aim to respond to all claims within 2 working days. This policy may be updated from time to time - the current version will always be available on this page. Last updated: June 2026.