Shipping Policy

All you&skin orders are fulfilled from Dhaka, Bangladesh. Once your order is confirmed and payment is verified, we pack your items carefully and hand them to our trusted third-party courier partner. We operate a closed box delivery policy - products are sealed before dispatch to ensure authenticity, prevent tampering, and protect your privacy. We do not deliver orders open or unsealed.

Orders are processed on working days (Sunday to Thursday). Orders placed before 12:00 PM on a working day will typically be dispatched the same day. Orders placed after 12:00 PM, or on a Friday, Saturday, or public holiday, will be processed the next working day. Order processing may take up to 24 hours during high-volume periods such as sales or promotions. Dispatch is subject to payment verification and stock availability.

Inside Dhaka: 1 to 2 working days from dispatch. Outside Dhaka: 3 to 5 working days from dispatch. These are estimated timeframes based on our courier partner's standard service. Once your order has been dispatched, you will receive a tracking number via SMS or email. you&skin is not responsible for delays caused by the courier after the order has been handed over.

We accept bKash, Nagad, and cash on delivery. For cash on delivery orders outside Dhaka or above a certain order value, partial advance payment may be required at our discretion. Our team will contact you if this applies to your order. We reserve the right to cancel any cash on delivery order if we are unable to reach you for confirmation prior to dispatch.

You are responsible for providing a complete, accurate delivery address at checkout. We are not liable for failed deliveries or delays caused by incorrect or incomplete address information. If a delivery attempt fails because we or our courier cannot reach you at the provided address, a second delivery attempt may be arranged at an additional charge. Uncollected or returned orders will not be re-dispatched without a new delivery charge.

Delivery timeframes may be affected by circumstances outside our control, including political unrest, public holidays, national events, extreme weather, or courier disruptions. In these situations, we will make reasonable efforts to notify you of any significant delay. you&skin does not accept liability for late deliveries caused by factors outside our direct control. We appreciate your patience.

For any questions about your order or delivery, contact us at info@youandskin.com with your order number. We aim to respond within 2 working days. This policy may be updated at any time. The version on this page is always current. Last updated: June 2026.